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EDU Interactive – Higher education takes a higher form of marketing

SalesForce.Com Customization for Enrollment Departments

August 6th, 2009 | Written by Pete Morton

Salesforce.com is widely regarded as the premier Customer Relationship Management (CRM) tool available in the market place today.  The platform has seemingly endless applications for sales and relationship-driven business; and because it is a hosted solution it requires very little maintenance.  EDU Interactive has worked with the Salesforce.com platform for several years delivering leads into the system in real time via the Application Programming Interface (API).  What has proven most interesting about Salesforce.com is that each of our clients on the platform uses the software in slightly different ways to facilitate enrollment.  This has a lot to do with the fact that Salesforce is highly customizable.  Our clients are leveraging the customization suite to build the system that suits their enrollment needs.

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Why Do College Online Program Launches Fail?

July 15th, 2009 | Written by Pete Morton

There have been several very public failures of online degree programs in the past 12 months, and several others that were not so public as well.  As an observer of online higher education, I think it is safe to say that programs are closing almost as quickly as they are being launched.  The fact is traditional institutions seem to have a lot of trouble figuring out how to make a new online division successful.  In the process of trying to determine the equation for success, these colleges often spend large sums of money only to eventually close the online programs entirely.  This pattern begs the question, ‘why does this happen?’.  I think that there are several answers to this question, all of which center around a common theme: traditional institutions simply do not approach online education correctly.  The following are some flaws in approach that lead to online program failures.

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Online Student Lead Generation is an art form, not a science.

April 24th, 2008 | Written by Maybritt Haeling

It demands realistic expectations.

The power of the Internet has and is bringing about enormous changes in higher education. This is especially true in driving the enrollment of new students. Research has shown that nearly 82 percent of respondents to a special survey began their search for university degree and certificate programs by using various online channels.

As the internet becomes ever more popular and gains credibility, educational institutions are seeking effective ways to market their products online. This allows for a more targeted approach in promoting both online and campus-based programs. Enrollment programs that use online marketing channels are also easier to quantify in terms of success as education marketers pay only for the qualified leads they acquire.

So, it’s a piece of cake. Right? Promote on the Internet and you’re home free. Unfortunately it doesn’t work that way. Just as any skill must be acquired through hard work and the refining of the tools of the trade, so must the skill of online marketing. A case in point is the tale of a major Midwest University spending approximately three million dollars over two years and acquiring only fifteen students!

That’s why EDU Interactive believes it is so important that. as your lead generation partner, we assume responsibility for all aspects of your campaign from strategy through execution, while our partners maintain ownership of leads delivered on a pay-for-performance basis.

EDU Interactive believes that successful online lead generation demands certain critical attributes, and adherence to these will determine the success of a campaign.

ONE: It’s impossible to put too much importance on budgeting. This is where fantasy and reality butt heads. This is the first inning – the first batter – the first pitch! Get this right and the chance for success and realizing expectations come together.

TWO: A campaign strategy tailored to achieve enrollment goals. A strategy that communicates a message of substance. This is where our experience really shines!

THREE: A media plan that leverages a mix of online channels to reach a multitude of highly targeted
candidates and direct this traffic to education programs. A media plan that is negotiated with the client’s
best interest in mind and not the media’s.

FOUR: Apply advanced optimization strategy across these online channels determined by our extensive personal, behavioral, and contextual targeting criteria to make sure we are delivering an on-target message to the right candidates, ensuring a consistent stream of qualified student leads and return on investment.

FIVE: We feel that it is also very important that we verify the quality of all student leads using a highly developed data cleansing process.

SIX: Finally, it is vital to analyze a campaign’s results and provide recommendations for all future campaigns.

So, as you can tell, it is more of an art form than a science. The people of EDU Interactive have devoted countless hours and experienced immeasurable success, and yes failure, too, in an effort to learn what it takes to create and administer a service based on the six principles stated in this article.

Ultimately, it boils down to execution … EDU Interactive’s greatest strength!

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A Quick Conversion Does Not a Quality Lead Make

November 5th, 2007 | Written by Michael Bittner

In this industry you will find many people who say, “If a lead doesn’t convert within a certain window of time,” it is not a quality lead. They might also allude to the phone number being wrong or email being bad as a sign of a lead not worth working. I would say that this view as it pertains to quality is narrow and unrealistic.

We work in an industry where the student is non-traditional, many times not immediately ready for school and frankly a bit unsure if they want to commit to a life change at all. So the phone might be their cousin’s, and the email their friends. What does this; or rather what are they as students, saying to us? They are saying that we need to rethink our definition of quality and change the methodology that we use in working with our leads. We need to meet the student where they are and be willing to take them with us to where they, deep down, want to go.
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The Curse of the Telemarketer

November 1st, 2007 | Written by Kevin Espineli

My girlfriend and I get calls constantly; not because we’re popular but because we own credit cards, we applied for the super savers card at the local grocery store, we subscribe to magazines, we’ve ordered something online, etc. Our information has been distributed and sold to the highest bidding corporation whose aim is to sell us a product or service we don’t necessarily need, or more importantly something we don’t necessarily want. As a society we have dealt with this for years and now we don’t answer the phone if we don’t recognize the name on the caller ID, we hang up the minute we hear someone introduce themselves as “Jim from ABC company…,” we ignore anyone who sounds like they’re trying to sell us something. It’s become ingrained in our behavior as an automatic response to just say “not interested” or to simply hang up the phone. Even when they get us to hear them out, do we really listen? As admissions counselors, this is the cultural environment in which we have to work and the stigma we’re trying to overcome.
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