It demands realistic expectations.

The power of the Internet has and is bringing about enormous changes in higher education. This is especially true in driving the enrollment of new students. Research has shown that nearly 82 percent of respondents to a special survey began their search for university degree and certificate programs by using various online channels.

As the internet becomes ever more popular and gains credibility, educational institutions are seeking effective ways to market their products online. This allows for a more targeted approach in promoting both online and campus-based programs. Enrollment programs that use online marketing channels are also easier to quantify in terms of success as education marketers pay only for the qualified leads they acquire.

So, it’s a piece of cake. Right? Promote on the Internet and you’re home free. Unfortunately it doesn’t work that way. Just as any skill must be acquired through hard work and the refining of the tools of the trade, so must the skill of online marketing. A case in point is the tale of a major Midwest University spending approximately three million dollars over two years and acquiring only fifteen students!

That’s why EDU Interactive believes it is so important that. as your lead generation partner, we assume responsibility for all aspects of your campaign from strategy through execution, while our partners maintain ownership of leads delivered on a pay-for-performance basis.

EDU Interactive believes that successful online lead generation demands certain critical attributes, and adherence to these will determine the success of a campaign.

ONE: It’s impossible to put too much importance on budgeting. This is where fantasy and reality butt heads. This is the first inning – the first batter – the first pitch! Get this right and the chance for success and realizing expectations come together.

TWO: A campaign strategy tailored to achieve enrollment goals. A strategy that communicates a message of substance. This is where our experience really shines!

THREE: A media plan that leverages a mix of online channels to reach a multitude of highly targeted
candidates and direct this traffic to education programs. A media plan that is negotiated with the client’s
best interest in mind and not the media’s.

FOUR: Apply advanced optimization strategy across these online channels determined by our extensive personal, behavioral, and contextual targeting criteria to make sure we are delivering an on-target message to the right candidates, ensuring a consistent stream of qualified student leads and return on investment.

FIVE: We feel that it is also very important that we verify the quality of all student leads using a highly developed data cleansing process.

SIX: Finally, it is vital to analyze a campaign’s results and provide recommendations for all future campaigns.

So, as you can tell, it is more of an art form than a science. The people of EDU Interactive have devoted countless hours and experienced immeasurable success, and yes failure, too, in an effort to learn what it takes to create and administer a service based on the six principles stated in this article.

Ultimately, it boils down to execution … EDU Interactive’s greatest strength!

In this industry you will find many people who say, “If a lead doesn’t convert within a certain window of time,” it is not a quality lead. They might also allude to the phone number being wrong or email being bad as a sign of a lead not worth working. I would say that this view as it pertains to quality is narrow and unrealistic.

We work in an industry where the student is non-traditional, many times not immediately ready for school and frankly a bit unsure if they want to commit to a life change at all. So the phone might be their cousin’s, and the email their friends. What does this; or rather what are they as students, saying to us? They are saying that we need to rethink our definition of quality and change the methodology that we use in working with our leads. We need to meet the student where they are and be willing to take them with us to where they, deep down, want to go.
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What’s going on in enrollment these days? Those of us that work in and around the business of enrolling non-traditional students have started to notice some trends that just don’t make sense. More and more schools have entered the online and non traditional student education space, and the competition for the same students has become increasingly fierce. This competition has led to strong arm recruiting tactics, dishonesty through omission, outright lying and artificially manufactured urgency. Sadly the ones who suffer are the people who are earnestly looking for an educational solution.

Too many institutions have lost sight of the fact that if you take care of you take care of your students, the students will take care of your institution. It boils down to simple math. If the average cost per acquisition is between $1,000 and $2,000 and a first course costs anywhere from $500-2000, then most institutions will not realize any tuition revenue until the second and sometimes even the third course. If you are forcing students in to class, don’t be surprised to see them drop out of class.

The one common theme among students that persist in class is this, they are comfortable with the decision that they are making. The choice to go to school boils down to a student deciding to get over his or her fears about finding the time, paying for school and most importantly the fear of failure. No amount of arm twisting is going to change these fears. The admissions rep can only usher the prospective student to a place where he or she can make the decision on their own. When a student drops because they didn’t have the right expectations, the admissions rep is 100% to blame. The golden rule applies to enrollment as well, take care of you students and they will take care of your institution.

In a day and age where ROI is becoming increasingly prevalent, finding ways to monitor campaign effectiveness at a more intricate level is crucial. Pay per call is one of those examples. There are several call tracking providers that offer this type of service, which allows companies to track phone leads real-time from specific advertising initiatives. By setting up a unique phone number(s) through one of these providers for each particular initiative (i.e. paid search, directory listings, etc.), a company is able to track real-time all inbound data – phone number, date and time of call, call duration, name, address, media source, and more. The calls will ring seamlessly into the customer’s business and allows users to view the detailed call reports online 24/7. Another unique feature is that most services also provide an audio recording of all inbound calls, which is especially helpful for companies that wish to monitor quality assurance and assist in customer acquisition and retention. Pay per call provides tangible evidence to substantiate the value of marketing initiatives and gets us closer to quantifying the effectiveness of our advertising dollars.

Pay per call has been especially interesting when it comes to search engine marketing. Previously, the emphasis has been on whether people make it to your web site, not what type of action they take once they get there. Pay per call provides an avenue to obtain more qualified leads. According to MediaPost Publications, “by allowing companies to track phone calls back to exact keywords, call tracking technology facilities a cost-per-lead model that delivers real-time leads to merchants in the form of a phone call, and creates a much more complete cost-per-lead analysis for online campaigns.”

Pay per call is an extremely valuable tool that helps companies make the most of their advertising dollars and I believe this is only the beginning of technological advances that will affect how companies track advertising campaigns and ROI in the future.